Circulation of correspondence within the company
V-Desk is the ideal tool for streamlining your organisation’s correspondence workflow. All documents coming into and going out of the company are in one system, in which you can freely design the document flow. The entire system can additionally be integrated with the national e-Correspondence platform.
Mail flow modules
in the V-Desk and V-Desk GA
Mailroom
Electronic correspondence workflow is a set of tools for automatic registration and archiving of documents arriving at and leaving the company.
e-Delivery
The e-Delivery platform mediates the transmission of registered correspondence. Documents sent in this way are equivalent to a letter sent by recorded delivery.
AI OCR
An AI tool designed for intelligent document registration and assignment of the responsible person. It automatically identifies key information and generates a contextual summary of the document’s content.
Digitising your business processes has never been easier.
We provide individual support and care throughout the entire period of cooperation.
How do the V-Desk solutions streamline the correspondence workflow processes?
In the V-Desk system, the registered document goes to the employee’s virtual desk and is transmitted electronically.
Single source of storage for incoming and outgoing documents.
Combining the e-Delivery platform with the V-Desk system will move the vast majority of activities to the cloud.
The V-Desk correspondence workflow is
Proper circulation of documents coming into the organisation.
Electronic signature on any file registered in the system.
Automatic retrieval of letters from e-Delivery with notifications.
Deadline control and correspondence security
In V-Desk, you can introduce clear rules of responsibility for every piece of correspondence. The system assigns case numbers, records metadata, assigns owners, deadlines, and priorities, and then automatically sends notifications about upcoming deadlines. Thanks to the complete activity history (who did what and when), you can easily prepare reports for audits or management and more quickly explain delays.
Roles and permissions limit access to sensitive correspondence, supporting GDPR requirements and internal security policies. You can also define response templates, checklists, and forwarding rules to standardize office operations across multiple locations.
Integrations with email, scanners, and e-Delivery services allow documents to be registered without retyping data, while full-text search helps you quickly find cases even many months after receipt.
Result: less manual deadline tracking, greater process predictability, and better service quality control.
Mariusz Lisiecki, Information Systems Manager
Renata Rosenbeiger, Chief Accountant at Elplast+ sp. z o.o.
Beata Karbowniczak, Chairman of the Board
