e-Delivery

what is electronic delivery?

E-Delivery works on the principle of a virtual inbox and, under the law, documents sent in this way are equivalent to a letter sent against a receipt order. E-Delivery improves communication between entities and state administration, moving it into the digital reality. The integration of the V-Desk system and the e-Delivery platform in a single environment will provide a convenient and secure service at a high level.

V-Desk e-Delivery module interface for secure electronic delivery of official documents.

Are you familiar with these problems of exchanging correspondence with authorities?

Traditional correspondence with the authorities can cause some complications. The V-Desk system comes to the rescue.

Combining the e-Delivery platform with the V-Desk system will move the vast majority of activities to the cloud.

With the cooperation of the V-Desk with the e-Delivery system, it is possible to fill in order forms using an electronic workflow.

The e-Delivery platform does not require any visits to the post office to send or receive a letter. Everything happens in the V-Desk system.

Do you want to know more about the implementation of the e-Delivery system in Poland?
Download the ebook “e-Doręczenia czyli nowe obowiązki przedsiębiorców” (e-Delivery or new obligations of entrepreneurs)

Use of the V-Desk in communication with the office

e doreczenia v desk 2

Timetable for the e-Guidance service

Mid 2021 – introduction of the law on deliveries

01.10.2024 – introduction of technical solutions for e-delivery; public administration, central offices start using e-delivery

01.01.2025– most companies will be required to have an address for secure communication with the authorities as part of e-Grants

01.10.2029 – all public entities, local government units as well as courts will have to conduct official correspondence via e-Delivery.

Dates applicable to traders

01.10.2024 – non-public entities entered in the KRS from 30 December 2023

01.01.2025 – non-public entities entered in the KRS before 30 December 2023

01.01.2025 – non-public entities submitting an application for entry to CEIDG after 31 December 2023

01.10.2026 – non-public entities entered in CEIDG before 31 December 2023, if they have not changed anything in CEIDG from 30 September 2025 to 30 September 2026

e-Delivery in V-Desk and V-Desk GA

The e-Delivery module is an add-on to the Correspondence module and is available in both V-Desk deployment models. It can be configured in a dedicated version of the V-Desk system and can also be selected from the ready-made V-Desk GA processes.

Our customers are talking about V-Desk

  • “We chose the V-Desk solution because of its wide range of options for adapting the solution to our individual processes, as well as the flexibility it offers when integrating with the SAP system.”

    Financial Director

    Sebastian Grubski

  • “V-Desk GA introduced a systematic approach to processes at Nuxe, reducing the problems associated with manual document handling. From now on, we manage invoices electronically and handle HR processes such as vacation requests and approvals, as well as employee attendance records.”

    Business Unit Manager

    Piotr Wijtiwiak

  • “We took advantage of the consulting and analytical support provided by Primesoft Polska, and as a result of our cooperation, the V-Desk electronic document circulation system was launched in our organization. We confirm the implementation of the solution in the areas of contracts, orders, and invoices, as well as its integration with the Exact financial system. In all areas, document approval and circulation processes have been streamlined, and control at every stage has been strengthened.”

    Managing Director, Chairman of the Board

    Bogusław Nowosielski

  • “During 11 years of using V-Desk, we have become convinced of the flexibility of this solution, which is why we commissioned modifications allowing V-Desk to be integrated with another system in the company. We confirm that the work was carried out to the highest standard, maintaining high standards of business ethics and continuity of processes in the company.”

    Chairman of the Management Board of Securitas companies in Poland

    Krzysztof Bartuszek

  • “The transition to a digital document circulation system involved changes that had a positive impact on the functioning and flow of processes such as invoice circulation, requisitions, purchases and employee requests. The workflow system was launched to handle the circulation of cost invoices, of which approximately 500 are processed each month.
    The positive cooperation with Primesoft, whose goal was to digitise Ariadna, allows us to plan the expansion of the V-Desk system with additional modules.”

    Chairman of the Board

    Iwona Kwiecień Poborska

e-Delivery Platform – FAQ

An electronic trail of recorded correspondence will be mandatory for all businesses in the near future.

In order to use this platform, it is necessary to create a proper e-delivery address, which will be registered in the ministerial database.

It is important to be able to integrate with an existing correspondence workflow or letter register. The integration of the V-Desk system and the e-Delivery platform in a single environment ensures convenience and security of the service at a high level.

For communication between entities and individuals, the Q-Guarantee service was launched. It is used by non-public entities that have previously activated the service by setting up a special e-Guarantee box and address.