e-Delivery
what is electronic delivery?
E-Delivery works on the principle of a virtual inbox and, under the law, documents sent in this way are equivalent to a letter sent against a receipt order. E-Delivery improves communication between entities and state administration, moving it into the digital reality. The integration of the V-Desk system and the e-Delivery platform in a single environment will provide a convenient and secure service at a high level.
Are you familiar with these problems of exchanging correspondence with authorities?
Traditional correspondence with the authorities can cause some complications. The V-Desk system comes to the rescue.
Generation of a large number of printouts
Combining the e-Delivery platform with the V-Desk system will move the vast majority of activities to the cloud.
Tedious completion of dispatch order forms
With the cooperation of the V-Desk with the e-Delivery system, it is possible to fill in order forms using an electronic workflow.
Frequent visits to post offices
The e-Delivery platform does not require any visits to the post office to send or receive a letter. Everything happens in the V-Desk system.
Do you want to know more about the implementation of the e-Delivery system in Poland? Download the ebook “e-Doręczenia czyli nowe obowiązki przedsiębiorców” (e-Delivery or new obligations of entrepreneurs)
Use of the V-Desk in communication with the office
What do you gain by choosing to integrate e-Delivery with V-Desk?
Automatic retrieval of letters from e-Delivery with notifications
Automatic sorting of the e-Delivery box
Elimination of manual work by automatically starting tasks in the process
Ability to handle any number of e-Delivery addresses in a single system
Secure management of access to the e-Grant service
Viewing the status of registered mail sent and received
Implementing e-Delivery in V-Desk step by step
Short Workshop
At the start, we define all roles (who receives, who sends, who approves) and the rules for registering correspondence.
e-Delivery Mailbox Configuration
We configure the mailbox and map it to organizational units so that correspondence is routed directly to the appropriate person or team.
Automation
At this stage, we automate tasks such as case creation, assigning categories, deadlines, and workflow tasks, archiving with full metadata, and attaching UPO/UPD (official delivery confirmations) to the case record.
Testing and training
Finally, we enable notifications, train users, and test scenarios (decisions, requests, appeals).
e-Delivery in V-Desk and V-Desk GA
The e-Delivery module is an add-on to the Correspondence module and is available in both V-Desk deployment models. It can be configured in a dedicated version of the V-Desk system and can also be selected from the ready-made V-Desk GA processes.
Timetable for the e-Delivery service
Dates applicable to public entities
Mid 2021 – introduction of the law on deliveries
01.10.2024 – introduction of technical solutions for e-delivery; public administration, central offices start using e-delivery
01.01.2025– most companies will be required to have an address for secure communication with the authorities as part of e-Grants
01.10.2029 – all public entities, local government units as well as courts will have to conduct official correspondence via e-Delivery.
Dates applicable to traders
01.10.2024 – non-public entities entered in the KRS from 30 December 2023
01.01.2025 – non-public entities entered in the KRS before 30 December 2023
01.01.2025 – non-public entities submitting an application for entry to CEIDG after 31 December 2023
01.10.2026 – non-public entities entered in CEIDG before 31 December 2023, if they have not changed anything in CEIDG from 30 September 2025 to 30 September 2026
Our customers are talking about V-Desk
BMW Dynamic Motors
“Cooperation with Primesoft Polska began in 2021 and focused on the introduction of solutions aimed at the complex digitization of business processes management.”
Rotometal
“We chose the V-Desk solution because of its wide range of options for adapting the solution to our individual processes, as well as the flexibility it offers when integrating with the SAP system.”
Kia Polska
“With a professional approach and a deep understanding of our needs, the solution meets our expectations. V-Desk is easy to use and functional, but above all, it streamlines the work of many people and increases the efficiency of the company’s operations.”
Securitas
“During 11 years of using V-Desk, we have become convinced of the flexibility of this solution, which is why we commissioned modifications allowing V-Desk to be integrated with another system in the company. We confirm that the work was carried out to the highest standard, maintaining high standards of business ethics and continuity of processes in the company.”
Ariadna SA Fabryka Nici
“The transition to a digital document circulation system involved changes that had a positive impact on the functioning and flow of processes such as invoice circulation, requisitions, purchases and employee requests. The workflow system was launched to handle the circulation of cost invoices, of which approximately 500 are processed each month.
The positive cooperation with Primesoft, whose goal was to digitise Ariadna, allows us to plan the expansion of the V-Desk system with additional modules.”
Beata Karbowniczak, Chairman of the Board
NUXE
“V-Desk GA introduced a systematic approach to processes at Nuxe, reducing the problems associated with manual document handling. From now on, we manage invoices electronically and handle HR processes such as vacation requests and approvals, as well as employee attendance records.”
EFL Leasing
“Given that we have been successfully cooperating with Primesoft Polska Sp. z o.o. for many years in the development of the V-Desk system, we are pleased to recommend it as a supplier of electronic document circulation systems.”
Domost
We value the potential of the V-Desktop platform, its stability and functionality, which allows us to save time and resources. Tasks including document registration and approval have been automated, and we now have effective control over the process.
JMP Flowers
“We no longer waste time searching for invoices, and we have resolved situations where tasks were not monitored and responsibility was unclear. With the V-Desk System, we have achieved smooth document processing.”
Polipak
The flexibility of the implemented system means that its development possibilities, tailored to the company’s current needs, are an additional advantage that is highly valued by our company.
Autostrada Wielkopolska
“We implemented this system as an independent platform available to our subcontractors, self- employed engineers, and other external entities. We wanted to streamline document circulation in our company. We searched the market for programmes that would be easy to use, ergonomic, but also flexible in terms of future system development.”
Elplast +
The expectations we had for digitizing our company have been met. With the V-Desk system, we are no longer using paper documents, which has had a positive impact on the efficiency of our processes.
Renata Rosenbeiger, Chief Accountant at Elplast+ sp. z o.o.
Jass Board
“The switch to digital task and document workflows was our goal, which we were able to achieve with the professional support of Primesoft.”
Mariusz Lisiecki, Information Systems Manager
Lhoist Bukowa
“The workflow system from Pimesoft is a simple way to collect quality information, analyse trends, identify problems, and take corrective action. This allows for continuous process improvement and higher quality standards.”
Bostik
“We took advantage of the consulting and analytical support provided by Primesoft Polska, and as a result of our cooperation, the V-Desk electronic document circulation system was launched in our organization. We confirm the implementation of the solution in the areas of contracts, orders, and invoices, as well as its integration with the Exact financial system. In all areas, document approval and circulation processes have been streamlined, and control at every stage has been strengthened.”
Grupa Pracuj
“V-Desk is a modern and efficient solution, equipped with a range of tools that significantly improve the comfort of everyday work. We appreciate the flexibility and scalability of the system, which allows documents to be processed efficiently and in accordance with established procedures. By launching the V-Desk system, we have significantly reduced the use of paper documents, and the processing and management of invoices and correspondence in the company has been optimized.”
Mitutoyo Polska
V-Desk allows us to focus on the tasks that are essential to our business, without wasting valuable time waiting for documents or registering them manually.
SMP Poland
The system allows us to easily track payment deadlines, verify incorrect entries and, above all, eliminate manual work at many stages of invoice processing.
