e‑Delivery: A Smarter Way to Manage Official Correspondence
what is electronic delivery?
Electronic Delivery (e‑Delivery) is a modern, legally recognized method for exchanging official documents. It works like a secure virtual inbox, where every message sent or received has the same legal force as a traditional registered letter.
By integrating the V‑Desk system with the national e‑Delivery platform, organizations gain a safe, efficient, and fully digital communication channel with public administration.
Do These Challenges Sound Familiar?
Traditional communication with government offices often leads to delays, paperwork, and inefficiencies.
With V‑Desk + e‑Delivery, these problems disappear.
Excessive Printing
Integrating V‑Desk with the e‑Delivery platform moves nearly all correspondence to the cloud — no more stacks of documents.
Manual Completion of Dispatch Forms
Order forms can be generated automatically within your electronic workflow — fast, accurate, digital.
Frequent Trips to the Post Office
Send and receive secure official mail directly in V‑Desk.
No queues. No stamps. No lost envelopes.
Want to Learn More About e‑Delivery in Poland?
Download the ebook:
“e‑Doręczenia, czyli nowe obowiązki przedsiębiorców”
(e‑Delivery: New Responsibilities for Businesses)
How V‑Desk Supports Communication With Public Offices
What You Gain with V‑Desk + e‑Delivery
Automatic Retrieval of Messages.
Letters are downloaded automatically from the e‑Delivery mailbox, with instant notifications.
Automated Sorting
Tasks are launched automatically — eliminating manual work and reducing human error.
Workflow Automation
Tasks are launched automatically — eliminating manual work and reducing human error.
Multiple Mailbox Support
Manage any number of e‑Delivery addresses from a single system.
Secure Access Control
Keep sensitive communications protected with advanced permission management for e‑Grant services.
Status Tracking
Easily check the status of all sent and received registered mail
Implementing e‑Delivery in V‑Desk—Step by Step
Quick Workshop
We define all roles (sender, recipient, approver) and rules for registering correspondence.
e-Delivery Mailbox Configuration
Mailboxes are mapped to organizational units, ensuring each message reaches the right team or person.
Automation Setup
At this stage, we automate tasks such as case creation, assigning categories, deadlines, and workflow tasks, archiving with full metadata, and attaching UPO/UPD (official delivery confirmations) to the case record.
Testing & Training
Finally, we activatenotifications, train users, and test scenarios (decisions, requests, appeals).
e-Delivery in V-Desk and V-Desk GA
The e-Delivery module is an add-on to the Correspondence module and is available in both V-Desk deployment models. As a a dedicated configuration of the V-Desk system or available from the ready-made V-Desk GA.
E‑Delivery Implementation Timeline
For Public Entities
01.01.2025– most public companies launched the e-Delivery system. The entities entering the Central Registration and Information on Economic Activity have the obligation to use.
01.10.2029 – Local government units and their associations, metropolitan unions, as well as courts, tribunals, bailiffs, the prosecutor’s office, law enforcement agencies and the Prison Service will be required to conduct official correspondence via the e‑Delivery system
For Businesses
01.04.2025 – non-public entities entered in the KRS before 1 January 2025
01.10.2026 – non-public entities entered in CEIDG before 31 December 2023, if they have not changed anything in CEIDG from 30 September 2025 to 30 September 2026
Our Clients about V-Desk
NUXE
“V-Desk GA introduced a systematic approach to processes at Nuxe, reducing the problems associated with manual document handling. From now on, we manage invoices electronically and handle HR processes such as vacation requests and approvals, as well as employee attendance records.”
JMP Flowers
“We no longer waste time searching for invoices, and we have resolved situations where tasks were not monitored and responsibility was unclear. With the V-Desk System, we have achieved smooth document processing.”
Domost
We value the potential of the V-Desktop platform, its stability and functionality, which allows us to save time and resources. Tasks including document registration and approval have been automated, and we now have effective control over the process.
Grupa Pracuj
“V-Desk is a modern and efficient solution, equipped with a range of tools that significantly improve the comfort of everyday work. We appreciate the flexibility and scalability of the system, which allows documents to be processed efficiently and in accordance with established procedures. By launching the V-Desk system, we have significantly reduced the use of paper documents, and the processing and management of invoices and correspondence in the company has been optimized.”
BMW Dynamic Motors
“Cooperation with Primesoft Polska began in 2021 and focused on the introduction of solutions aimed at the complex digitization of business processes management.”
Elplast +
The expectations we had for digitizing our company have been met. With the V-Desk system, we are no longer using paper documents, which has had a positive impact on the efficiency of our processes.
Renata Rosenbeiger, Chief Accountant at Elplast+ sp. z o.o.
Autostrada Wielkopolska
“We implemented this system as an independent platform available to our subcontractors, self- employed engineers, and other external entities. We wanted to streamline document circulation in our company. We searched the market for programmes that would be easy to use, ergonomic, but also flexible in terms of future system development.”
EFL Leasing
“Given that we have been successfully cooperating with Primesoft Polska Sp. z o.o. for many years in the development of the V-Desk system, we are pleased to recommend it as a supplier of electronic document circulation systems.”
Polipak
The flexibility of the implemented system means that its development possibilities, tailored to the company’s current needs, are an additional advantage that is highly valued by our company.
Rotometal
“We chose the V-Desk solution because of its wide range of options for adapting the solution to our individual processes, as well as the flexibility it offers when integrating with the SAP system.”
Kia Polska
“With a professional approach and a deep understanding of our needs, the solution meets our expectations. V-Desk is easy to use and functional, but above all, it streamlines the work of many people and increases the efficiency of the company’s operations.”
SMP Poland
The system allows us to easily track payment deadlines, verify incorrect entries and, above all, eliminate manual work at many stages of invoice processing.
Ariadna SA Fabryka Nici
“The transition to a digital document circulation system involved changes that had a positive impact on the functioning and flow of processes such as invoice circulation, requisitions, purchases and employee requests. The workflow system was launched to handle the circulation of cost invoices, of which approximately 500 are processed each month.
The positive cooperation with Primesoft, whose goal was to digitise Ariadna, allows us to plan the expansion of the V-Desk system with additional modules.”
Beata Karbowniczak, Chairman of the Board
Bostik
“We took advantage of the consulting and analytical support provided by Primesoft Polska, and as a result of our cooperation, the V-Desk electronic document circulation system was launched in our organization. We confirm the implementation of the solution in the areas of contracts, orders, and invoices, as well as its integration with the Exact financial system. In all areas, document approval and circulation processes have been streamlined, and control at every stage has been strengthened.”
Jass Board
“The switch to digital task and document workflows was our goal, which we were able to achieve with the professional support of Primesoft.”
Mariusz Lisiecki, Information Systems Manager
Securitas
“During 11 years of using V-Desk, we have become convinced of the flexibility of this solution, which is why we commissioned modifications allowing V-Desk to be integrated with another system in the company. We confirm that the work was carried out to the highest standard, maintaining high standards of business ethics and continuity of processes in the company.”
Mitutoyo Polska
V-Desk allows us to focus on the tasks that are essential to our business, without wasting valuable time waiting for documents or registering them manually.
Lhoist Bukowa
“The workflow system from Pimesoft is a simple way to collect quality information, analyse trends, identify problems, and take corrective action. This allows for continuous process improvement and higher quality standards.”
