e-Deliveries are a service that works as the electronic equivalent of a registered letter with acknowledgment of receipt. It enables the secure sending and receiving of correspondence. From a regulatory perspective, e-Deliveries align with the European approach to trusted services — in particular, with the framework of the eIDAS Regulation, which defines and sets requirements for Electronic Registered Delivery Services. Similar solutions already operate in other European countries, such as Denmark, Norway, Finland, Germany, and France.

Yes. The electronic channel for registered correspondence is mandatory for all businesses and public entities.

In order to use this platform, it is necessary to create a proper e-delivery address, which will be registered in the ministerial database.

It is important to be able to integrate with an existing correspondence workflow or letter register. The integration of the V-Desk system and the e-Delivery platform in a single environment ensures convenience and security of the service at a high level.

Access can be based on roles and permissions, so different people are responsible for specific tasks: receiving correspondence, assigning/forwarding it, preparing content, and sending messages. This reduces the risk of errors, keeps responsibilities clearly organized, and maintains a complete history of operations (who performed a given action and when).

For communication between entities and individuals, the Q-Guarantee service was launched. It is used by non-public entities that have previously activated the service by setting up a special e-Guarantee box and address.